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UX design prototyping - lean methods for agile development

Lecture 7 - Voice Interaction / ChatBots
Page last edited by Per Bækgaard (pgba) 21/10-2018

Monday October 22nd

08:00-08:45 Feedback and Lecture in 306#035
08:45-11:00 Group work in 324#030, 040 and 060
11:00-12:00 2*25 min presentations/feedback/QnA on group work in 324#040 and 060

Learning objectives week 7

  • Design a minimum viable product (MVP) based on iterative UX prototyping
  • Validate a minimum viable product (MVP) using hypothesis driven design methods

Assignment week 7

First, use this form to submit your midterm feedback in the group.

Either

  1. Pick one or several apps that you are familiar with and use frequently. Map out quickly the main flows/journeys you go through (re-engineering parts of the user story map, focusing on the goal and activity levels). With the list of Dos and Don'ts (pp 16-20) in Laura Klein: Design for Voice Interfaces in mind, pick one or several sequences of activities that could benefit from being transformed into a voice based interaction.
  2. Alternative you may pick (some parts of) the patient-commenting functions of your REAFEL system.

Now create a voice flow to handle the selected part(s), either as a sketch (draw.io showing "voice bubbles" instead of screens, with annotations showing triggers and filters etc as needed, including also backend integration such as storing information to a google sheet), and as a real flowxo.com interface (or use an alternative similar service, considering also Wit.AIDialogflowApple SiriKit, Google Actions/Google Voice Actions/Google Assistant or Amazon Alexa if you're familiar with any of those). You are free to re-order the activities and tasks as needed, as long as you achieve the same goals.

Validate that your flow works, and do a test that compares the VUI and GUI methods, and reflect on what you achieved.

Upload one PDF per group 1) showing the parts of the (re-engineered) USM you created a VUI for, 2) your chatbot flow as annotated "speech bubble" sketches and 3) preferably also a working link to flowxo.com (or some other service you're familiar with) that holds the flow. In addition, 4) add a page that shows how you validated your VUI flow, how it compares with the existing GUI flow, and your reflection on this.

Do this by Thursday at 19:00 to the peergrade.io course page - subsequently individually review the projects you have been assigned on peergrade before Saturday at 19:00.

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