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User Experience Engineering

Wk02: Social Robots
Page last edited by Per Bækgaard (pgba) 16/01-2020

Social Robots are (autonomous) systems that are designed to interact with humans (or other robots) following social behaviour and rules. This week will focus on designing systems that incorporate elements of (social) interaction between fully or semi-autonomous systems and humans, using a broad definition of the term. Such systems may need to adapt more to humans than the other way round.

One element of this is to communicate the intent of the robot (or the person controlling it) in a way that can be understood even by users without prior training that may accidentally encounter the system. In addition to allowing observers to perceive the system state, there is often a need to interact with the system by the same untrained users.

One way of doing this is create some kind of embodied human-like interface on the system, but there are other ways too. This way, humans may perceive the system having agency (even if it doesn't "think" in any traditional way ascribed to human agents).

Examples within scope could be systems like (or similar to or based on):

The week will generally follow the overall concept of the course, with (daily) build-measure-learn cycles.

Note

This page will be continuously updated through the week; the schedules below are therefore only tentative.

Monday

08:00: Introductory lecture by Professor John Paulin Hansen (B341#A021)

09:30: Group work (B358#H067, #H068, H072)

12:00: Lunch break

13:00: Q&A Sessions (B358#H067, #H068, H072)

13:30: Group work (B358#H067, #H068, H072)

17:00: Hand-In to DTU Inside of your idea (lean canvas and landing page named GroupNN_xxx.pdf)

Slides: Morning Lecture Assignment Slides

Monday assignment:

You will this week create a system of your own choice that employs elements of social robotics, interfacing with users. You may look at some of the existing solutions mentioned above for ideas to get you started or read some of the papers listed below.

Hold your own small brainstorming workshop within the group (you may find some ideas here), identifying problems and pain points (define) that could benefit from a social robotic solution, and generate multiple ideas (ideate). You may benefit from observing or engaging with your intended users (empathise). Create whatever artefacts you think may be helpful to discuss your proposals, including snippets of LC, User Journeys, USM, Wireframes, etc.

Select one or two ideas, and generate at least a lean canvas and landing page for both. Then test with other groups in suitable ways and select one idea by the end of the day, for which you hand in an updated lean canvas and landing page to DTU Inside.

Tuesday

08:00: Lecture on engaging users (B341#A021)

08:45: Each group prepare a 45 min "mini-workshop" (B358#H067, #H068, #H072)

10:30: Two mini-workshops (Gr 1-8 in B358#H067, Gr 9-16 in #H068, Gr 17-25 in #H072)

12:30: Lunch break

13:30: Continued group-work (B358#H067, #H068, #H072)

17:00: Hand-In (Poster) to DTU Inside. PRINT YOUR POSTER ALSO AND BRING IT NEXT DAY!

Slides: Morning Lecture

Tuesday assignment:

In the morning, prepare a mini-workshop using guidelines from the morning lecture.

Workshops will then be held so that each uneven group first facilitate a workshop for members from even groups (mixed; at least one member from each even group in the room), followed by the reverse.

In the afternoon, continue working on your ideas and start preparing prototypes for validation.

Also prepare a poster for next days poster session.

Wednesday

08:00: Poster Sessions (B358#H067, #H068, #H072). BRING YOUR PRINTED POSTER (A3).

09:30: Group work (B358#H067, #H068, #H072)

12:00: Lunch break

13:00: Q&A Sessions (B358#H067, #H068, H072)

13:30: Group work(B358#H067, #H068, #H072)

17:00: Hand-In (LC, LP, USM, WF, Validation) to DTU Inside

Slides: Afternoon Lecture

Assignment

Continue working on your solution, creating prototypes and validating.

Hand in the current set of all artefacts at the end of the day (LC, LP, USM, WF, Validation)

Thursday

08:00: Lecture/Feedback (B341#A021)

09:00: Mid-term feedback and group work (B358#H067, #H068, #H072)

12:00: Lunch break

13:00: Group work (B358#H067, #H068, #H072)

17:00: Hand-In (Presentations for Friday morning in pdf format!)

Slides: Morning Lectures

Assignment:

Continue working on your solution, creating prototypes and validating.

Also prepare and hand in a presentation for friday morning (similar format as previous week; only pdf!).

Friday

08:00: Group Presentations (B341#A021)

11:00: Group work (B358#H067, #H068, #H072)

17:00: Hand-In of Report. Use the same format as in the previous week.

For the group presentations, please give feedback using this google form. Results will be visible here.

Literature

Broadbent, E. et al (2013): Robots with Display Screens: A Robot with a More Humanlike Face Display Is Perceived To Have More Mind and a Better Personality

Wiese, E. et al (2017): Robots As Intentional Agents: Using Neuroscientific Methods to Make Robots Appear More Social (has a section on Designing Robots As Intentional Agents)

Woerdt, et al (2017): When robots appear to have a mind: The human perception of machine agency and responsibility

Walker, M. et al (2018): Communicating Robot Motion Intent with Augmented Reality

Stevens (2019: How To Run An Awesome Design Thinking Workshop

Idea.org: Co-Creation Session (for the ideation phase) part of Design Kit: The Human-Centered Design Toolkit

Gilbert, Kevan (2016): The Co-Design Workshop: The Facilitator’s Pocket Guide

The CO-CREATE consortium (2019): THE CO-CREATE HANDBOOK FOR CREATIVE PROFESSIONALS

Runco et al (2011): Encyclopedia of Creativity

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